Shipping & Returns
Shipping Rates
- Free U.S. Shipping: All orders qualify for free standard shipping.
- Expedited Shipping: Available at an additional cost, calculated at checkout.
- International Shipping: Available at an additional cost, calculated at checkout.
Order Processing & Handling Times
- Orders are usually processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 12:00 PM (PST) will be processed the next business day.
- Once shipped, you will receive a confirmation email with tracking details.
Estimated Delivery Times
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: Delivery times vary by destination and shipping method.
Shipping times are estimates and may be affected by factors such as carrier delays, holidays, or weather conditions.
International Shipping
- We currently offer international shipping to select countries.
- Duties, taxes, and customs fees are the responsibility of the customer.
- International delivery times vary and are subject to local customs processing.
Tracking Your Order
- Once your order has shipped, you will receive an email with a tracking number.
- You can track your shipment through the carrier’s website.
Lost, Stolen, or Delayed Packages
- Primonutra is not responsible for lost or stolen packages once marked as delivered.
- If you experience a delay or issue, please contact the carrier directly.
- If your package is lost in transit, please email us at cs@primonutra.com for assistance.
Discount
Lost, Stolen, or Delayed Packages
- Primonutra is not responsible for lost or stolen packages once marked as delivered.
- If you experience a delay or issue, please contact the carrier directly.
- If your package is lost in transit, please email us at cs@primonutra.com for assistance.
Questions?
For any shipping inquiries, contact us at cs@primonutra.com. We’re happy to assist you!